10cric Privacy Policy — Your data is safe with us

1. Introduction

10cric is an international online betting and gaming platform serving millions of users across South Asia, including Bangladesh. We place the utmost importance on your privacy and use industry-standard security technology to keep your data safe.

This Privacy Policy covers the following:

• What types of personal data we collect.
• How and why this information is collected.
• How securely your data is stored.
• What rights you have to control your data.

2. What Data We Collect

10cric collects various types of information. The table below provides a full breakdown:

Data type	Example	Required?
Identity information	Full name, date of birth, national ID number	Yes
Contact Information	Email address, mobile number, home address	Yes
Financial Information	Mobile Pay/Nagad number, bank account details	For Transactions
Login Information	Username, encrypted password	Yes
Device information	IP address, browser type, operating system	Automatic
Activity data	Betting history, login times, pages visited	Automatic
KYC Documents	Passport/NID scan, photo	For withdrawals

We always aim to collect only the data that is truly necessary. Requesting unnecessary or excessive information goes against our policy.

3. How We Collect Information

10cric collects your information in several ways:

• Directly from you: Through registration forms, KYC verification, customer support interactions, and participation in surveys or competitions.
• Automatically: Through cookies, log files, and tracking technologies when you use our website or app.
• From Third Parties: Verified data received from payment providers and fraud prevention agencies.

4. How We Use Your Information

Your collected data is used for the following purposes:

• Account Management: Account creation, login verification, and maintaining account security.
• Service Delivery: Processing bets, paying out winnings, issuing bonuses, and ensuring quality customer service.
• Legal Compliance: KYC verification, Anti-Money Laundering (AML) compliance, and responsible gaming policy adherence.
• Fraud Prevention: Detecting suspicious activity and maintaining the security of the platform.
• Service improvement: Analysing user experience to continuously improve the platform.
• Contact: Sending important updates, bonus offers, and security alerts.

We do not use your data beyond the purposes stated above. If we ever need to use it for a new purpose, we will obtain your consent first.

5. Data Sharing Policy

10cric never sells or rents your personal information. However, data may be shared with third parties in the following limited circumstances:

• Payment providers: For processing deposits and withdrawals via Mobile Pay, Nagad, Rocket, and more.
• KYC Verification: Authorized verification agencies used to confirm your identity.
• Technology Partners: Cloud hosting and cybersecurity service providers.
• Legal Authorities: Where required by a court order or legal obligation.

6. Cookies Policy

10cric uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand how long you spend on each page — this helps us improve our services.
• Marketing Cookies: To show you relevant offers based on your preferences.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

7. Security Measures

10cric uses industry-standard security technology to keep your data protected:

• 256-bit SSL encryption: All data transfers on the website and app are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security when logging into your account.
• Firewall Protection: Advanced firewalls to protect our servers against external attacks.
• Regular Security Audits: Regular audits conducted by independent security experts.
• Data Backup: Regular backups stored on encrypted servers.
• Access Controls: Only authorized staff can access your data.

8. Your Rights

As a 10cric user, you have the following rights:

• Right to Access: You may request to see what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to restrict processing: You may request that your information not be used for specific purposes.
• Data Portability: You may request an export of your data in a readable format.
• Right to Object: You may object to marketing communications or certain types of data processing.

To exercise any of these rights, email us at support@10cric.click. We will respond to your request within 30 business days.

9. Data Retention

We do not retain your data longer than necessary. As a general rule:

• All data is retained for as long as your account remains active.
• Even after account closure, certain data may be retained for up to 5 years due to legal obligations.
• Financial transaction records are retained for up to 7 years in accordance with AML regulations.
• If you withdraw marketing consent, that information is deleted immediately.

Once the applicable retention period expires, your data is permanently deleted or anonymised so that you can no longer be identified.

10. Children's Privacy

10cric is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

• Age verification is mandatory at registration.
• If we become aware that data has been collected from a minor, that account will be immediately closed and the data deleted.
• If a parent or guardian believes their child has registered by mistake, please contact us at support@10cric.click.

11. Policy Changes

10cric may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, you will be notified in advance via your registered email or SMS.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest privacy policy.

12. Contact

For any questions, complaints, or requests regarding our privacy policy, please get in touch with us:

• Email: support@10cric.click
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Up to 30 business days

We take every request seriously and do our best to resolve it as quickly as possible.