10cric FAQ — answers to all your questions

First, make sure you're entering the correct email or mobile number, and check that your password casing is right — watch out for Caps Lock. If you've forgotten your password, on the login page Click the "Forgot Password?" link to reset it. If you're still having trouble, contact support@10cric.click.

Log in to your account and go to "Profile Settings". You'll find a "Change Password" option there. Enter your current password and your new password to confirm the change. For security, use a password of at least 8 characters that includes uppercase letters, lowercase letters, numbers, and special characters.

KYC (Know Your Customer) verification is required under international regulations. It helps prevent fraud and money laundering while keeping your account secure. Typically, you'll need a copy of your national ID or passport along with a selfie. Completing verification before your first withdrawal saves you any hassle down the line.

No. Only one account is allowed per person. Attempting to open multiple accounts may result in all of them being permanently banned and any balances being forfeited. If you're having trouble with an existing account, contact us at support@10cric.click.

10cric supports several popular payment methods in Bangladesh: Mobile Pay, Nagad, Rocket, DBBL Net Banking, and credit/debit cards. Mobile banking options are the fastest. You'll be notified at your registered email address whenever a new payment method is added.

Minimum deposit amounts on 10cric vary by payment method. For Mobile Pay and Nagad, the minimum deposit is generally ৳500 BDT. A welcome bonus is also available on your first deposit. Check the Payments page or contact support for information on maximum limits.

Most withdrawal requests are processed within 15 minutes to 24 hours. Mobile Pay and Nagad are typically the fastest. Completing KYC verification before your first withdrawal will speed up the process. Bank transfers may take 1–3 business days.

First, wait 15 to 30 minutes, as network delays can sometimes cause a slight lag. If your balance still hasn't updated after 30 minutes, email support@10cric.click with your transaction ID and a screenshot. Our team will look into it promptly.

When you open a new account and make your first deposit, the welcome bonus will be credited to your account automatically. The bonus amount and terms are listed on the promotions page. To claim your bonus, Register Now and make your first deposit.

A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example, a 10x wagering requirement on a ৳100 BDT bonus means you must wager ৳1,000 BDT. Terms vary by bonus, so read the conditions carefully before claiming.

During registration or deposit, you'll see a field to enter a bonus code. If you don't have one, any eligible offers are usually applied automatically. To view active promotions, log in and head to the Promotions section.

10cric offers betting on more than 30 sports, including cricket, football, kabaddi, tennis, badminton, and hockey. Bangladeshi users can bet on BPL, IPL, Bangladesh national team matches, and all major international tournaments. View All Events।

Live betting means placing bets in real time while a match is in progress. Odds shift constantly based on how the game unfolds — in cricket, for instance, they can change completely after 5 wickets fall. It's especially exciting for experienced bettors. For more tips, Betting Tips read more.

Once a bet is confirmed, it generally cannot be cancelled or changed. However, you can use the "Cash Out" feature to settle your bet before the match ends. Cash Out may not be available on all matches — check before placing your bet.

If a match is cancelled or abandoned, bets placed on that match are generally refunded. For accumulator bets, the cancelled match is removed and the remaining selections are settled as normal. For full details, see the on the Terms & Conditions page available.

on the App page to download the Android APK directly. iOS users can open the site in Safari and add it to their home screen for an app-like experience. Before installing the APK, enable "Install from unknown sources" in your phone's settings.

The app requires Android 5.0 or above and at least 50 MB of free storage. A stable internet connection will improve performance. Thanks to its lightweight design, the app runs smoothly even on older devices. For more details, on the download page available.

When a new update is available, you'll get a notification automatically when you open the app. Tap the update button to download and install the latest version. If you'd prefer to update manually, on the download page Go there to download the latest version and install it over your existing app — your data and account will remain intact.

Yes. 10cric uses SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties. Our Privacy Policy for full details.

After logging in, go to the "Security" section in your Profile Settings. You'll find an option to enable two-factor authentication. An OTP will be sent to your mobile number or email each time you log in. With 2FA active, no one can access your account even if they know your password.

Email support@10cric.click as soon as possible and request that your account be suspended. You'll need to verify your identity using your registered details. Our security team will act promptly. To prevent this from happening in the future, use a strong password and enable 2FA.

10cric offers hundreds of games, including slots, Live Roulette, Live Blackjack, Baccarat, Teen Patti, and Andar Bahar. In the Live Casino, you can play in real time with live dealers. Popular Games and New Games page has the full list.

Yes. All games on 10cric use RNG (Random Number Generator) technology, which is regularly audited by third parties. This ensures every outcome is completely random and fair. Live games are streamed in real time, leaving no room for manipulation.

Many slot games offer a demo mode where you can play without wagering real money. Free spins are available during promotions and can lead to real winnings. Demo mode is great for getting familiar with new games. Note that Live Casino games generally do not have a demo mode.